mutubet Platform Privacy Notice
This page describes what we collect when you use mutubet and how we keep that data protected—covering registration details, payment information, account activity, and your rights over your personal information.
We at mutubet are committed to protecting your privacy. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank virtual accounts, or place bets on Liga 1, live-dealer tables, or any other game category, we collect data necessary for account operation, regulatory compliance, and fraud prevention. This policy explains what we collect, how we use it, and how you can contact us if you have concerns.
Your data is encrypted and stored securely. We do not sell or share your information with marketing parties. Our privacy practices are designed to respect your autonomy while meeting legal obligations in the jurisdictions where we operate.
What data we collect on mutubet
When you register on mutubet, we collect your email address, phone number, and a password you create. These form your login credentials. We use your email to send account updates, withdrawal confirmations, and support responses. Your phone number is used for account recovery and optional two-factor authentication (2FA).
When you deposit funds, we collect transaction details: the payment method you chose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, and the timestamp. We retain these records for financial reconciliation and regulatory reporting.
When you place bets on mutubet, we log your game activity: which games you access, your bet amounts, outcomes, and settlement times. This data helps us detect fraud, investigate disputes, and ensure fair play. We track your account balance and all transactions—deposits, bets placed, winnings, losses, and withdrawals.
On your first withdrawal request, we conduct know-your-customer (KYC) verification. We collect a government-issued ID (national card, passport, or driving licence), a proof of address (utility bill or bank statement dated within three months), and confirmation that your registered name matches your documents. We store these documents encrypted and separate from your login credentials.
KYC documents are not shared externally
We keep your ID and address proof encrypted on secure servers. They are used only for compliance, fraud prevention, and regulatory reporting—never for marketing or third-party sale.
How we use your data on mutubet
We use your registration data (email, phone, password) to maintain your account, send you security alerts, and allow you to log in. Your payment information is used to process deposits and withdrawals, verify transactions, and prevent fraud. We use your KYC documents to comply with anti-money-laundering (AML) regulations and local financial laws in the jurisdictions where mutubet operates.
Your bet history and account activity are used to monitor for fraudulent patterns, investigate disputes, and ensure fair play. We analyze aggregate betting trends to improve our platform—for example, identifying which games are most popular or which payment methods are most reliable. We never use individual betting data for marketing without your explicit consent.
We may contact you via email or SMS for account security reasons—for example, if we detect unusual login activity, a failed withdrawal attempt, or a KYC re-verification requirement. We do not use your contact information to send unsolicited marketing; any promotional messages are sent only to users who have opted in.
Third-party processors and data storage
Our servers may sit outside your jurisdiction. We use hosting providers and payment processors to maintain mutubet's infrastructure and process transactions. These third parties are contractually bound to protect your data under terms as strict as our own. We disclose their names and roles only upon request; contact our support team if you want specifics about a processor handling your data.
Payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, and bank virtual-account transfers) receive only the information necessary to complete your transaction: your chosen payment method, the amount, and a transaction reference. They do not receive your full account activity or betting history.
Your rights regarding data on mutubet
You have the right to access your data. If you want to see what information mutubet holds about you—registration details, transaction history, KYC documents—contact our support team. We will provide a summary within a reasonable timeframe (typically within 14 days).
You can request correction if your data is inaccurate. For example, if your name is misspelled in our system or your address is outdated, we can update it. You can also request that we delete your data, subject to legal restrictions—for example, we may need to retain transaction records for regulatory compliance even after you close your account.
You can withdraw consent for optional communications at any time. If you have opted into promotional emails or SMS, you can unsubscribe by clicking the "Unsubscribe" link in any message or contacting our support team. This does not affect security notifications or transactional messages (for example, withdrawal confirmations), which are necessary for account operation.
Cookies and tracking on mutubet
We use cookies to maintain your login session on mutubet. When you log in, we store a session token locally on your device; this allows you to remain logged in without re-entering your password on every page. These cookies expire when you close your browser (session cookies) or after a set period of inactivity (persistent cookies).
We may use analytics tools to understand how users interact with mutubet—for example, which pages are visited most, how long users stay on each page, or which features are used frequently. This data is aggregated and does not identify you personally. We use it to improve the mutubet platform's usability and performance.
We do not use third-party tracking pixels or advertising networks to follow your activity across other websites. Your mutubet browsing history is not sold to advertisers or data brokers.
Data security practices on mutubet
We encrypt your data in transit (using SSL/TLS protocols) and at rest (using industry-standard encryption). Your password is hashed using a one-way algorithm; even our staff cannot see your plaintext password. If you forget your password, we send you a reset link—we cannot retrieve your original password.
We keep KYC documents (ID, proof of address) and payment information encrypted and stored separately from your login credentials. This means that even if someone compromises your login details, they cannot access your sensitive documents or payment methods without additional security layers.
We conduct regular security audits and penetration tests to identify vulnerabilities. We have an incident-response protocol: if we discover a data breach, we notify affected users promptly and cooperate with relevant authorities. We do not minimize or hide security incidents.
Registration: Email, phone, password.
Payment: Payment method, amounts, timestamps.
Activity: Bets placed, outcomes, balance changes.
Verification: Government ID, proof of address, name confirmation.
Account operation: Login, security alerts, withdrawals.
Compliance: AML regulations, financial reporting, KYC verification.
Fraud prevention: Pattern detection, dispute investigation, fair-play monitoring.
Platform improvement: Aggregate analytics, feature usage trends.
Encryption: SSL/TLS in transit, AES-256 at rest.
Separation: KYC documents stored separately from login credentials.
Access: Limited to staff with operational need.
Retention: 3–7 years, depending on regulatory requirements.
Data and jurisdiction on mutubet
We operate in multiple jurisdictions, and your data may be processed or stored in different locations. mutubet's primary servers are hosted outside Indonesia, though we maintain backup and compliance infrastructure locally. Data transfers between jurisdictions are conducted under encryption and comply with local data-protection regulations.
If you are in a jurisdiction with strict data-localization requirements, and mutubet operates there, we comply with those requirements. If you have questions about where your data is stored or processed, contact our support team with your location details.
Contact and updates to our privacy policy
If you have questions about how we handle your data on mutubet, or if you want to exercise your rights (access, correction, deletion), contact our support team during business hours. We respond in English and will guide you through your request.
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes—such as new data uses or third-party processors—will be communicated to you via email or a notice on the mutubet platform. Your continued use of mutubet after a policy update constitutes acceptance of the new terms.
Our commitment is clear: we collect data only for legitimate purposes (account operation, compliance, fraud prevention), we encrypt and protect it rigorously, and we do not share it with marketers or third parties except where required by law. Your privacy matters to us. If mutubet's privacy practices change in a way you do not agree with, you can close your account and request deletion of your data (subject to regulatory retention requirements).